Know You Customer


1.1. The Change Ltd provides online trading services via its brand The Change and its European billing agent and The Change Ltd website.

1.2. This Agreement covers all relationships between the Company and its clients who have registered on The Change Ltd. The Company provides its services only to persons who are of legal age.

1.3. The Company has the right to change or amend the Agreement at its sole discretion from time to time. All changes will be effective immediately, once updated and published on the website. If the Client continues to use the services of the Company after this term, then by default this means the Client has given consent to the changes that have been made. For the avoidance of doubt, it is advised that the Client regularly checks this Agreement for any changes and monitors news on  The Change Ltd

KYC Policies

In recent times, Know Your Customer (KYC) policies have grown to be of vital importance in the investment world, not only with banks but with numerous institutions of all sorts on a global scale. The purpose of KYC policies is to ensure the prevention of identity theft, financial fraud, money laundering and terrorist activity .

The Change Ltd holds a zero tolerance fraud policy, with all possible measures being taken on our end to prevent it. If fraudulent activity comes to our attention, it will be documented straight away and any accounts found to be related to such activity will subsequently be closed, with all funds held in those accounts forfeited.


Committed to safeguarding the privacy of our clients’ sensitive data, such data including but not limited to account/transaction information, The Change Ltd employs a variety of security and fraud control measures. In order to secure our clients’ electronic transactions, we ask to provide us with certain data, including deposit method of choice.

When clients deposit funds we require the following documents:

  1. A copy of the client’s valid passport including the signature page or client’s identity card;
  2. Card Used to Execute the transaction:
    • The front side of the card should clearly display the cardholder’s full name, the expiration date of the card, the first six digits of the card and the last four digits of the card.
    • On the back side of the card the clients should cover the CVV code and make sure that the card is signed.
  3. A copy of a recent utility bill (no older than 3 months) in the client’s name and address.

When do clients need to provide these documents? The Change Ltd appreciates the time our clients take to provide us with all the required documentation; the sooner these documents are provided, the sooner we can begin to process our clients’ transactions. Receipt of all necessary documents must take places before we can make any cash transactions to a client’s benefit.

Certain circumstances may call for the submission of these documents before any other activity can take places in a client’s account, e.g. deposits or trading.

If we do not receive the necessary documents from a client, all their pending withdrawals will be cancelled and credited back to their trading account. If such an event is to occur, we will notify our clients as soon as possible.

Clients can scan documents or take a high quality digital camera picture.